1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Full name and contact information (address, email address, phone number)
- Project details, photographs, and property information
- Payment and billing information
- Communications you send us via email, phone, or contact forms
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website URLs
- Device identifiers and operating system information
1.3 SMS and Phone Communications
If you provide your phone number and opt in to receive text messages from us, we will collect your mobile phone number and message preferences. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes or estimates
- Schedule and coordinate reconstruction and contracting services
- Process payments and send invoices
- Send appointment reminders, project updates, and follow-up communications via SMS, phone, or email (with your consent)
- Improve our website, services, and customer experience
- Comply with applicable legal obligations
- Protect the rights, property, and safety of our customers and our business
3. SMS Messaging — A2P Compliance
By providing your mobile phone number and opting in, you expressly consent to receive autodialed or manually dialed SMS/MMS text messages from Recon Reconstruction LLC for purposes including, but not limited to, appointment confirmations, project status updates, promotional offers, and customer service communications.
You may opt out of SMS communications at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at alex@reconreconstruction.com
- Calling +1 205-294-5873
After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you re-opt in. We do not sell or share your mobile phone number with third parties for their marketing purposes.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., payment processors, scheduling software), under confidentiality obligations
- Legal authorities when required by law, court order, or regulatory obligation
- Successors in the event of a merger, acquisition, or sale of company assets
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal requirements. When information is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings; however, certain features of the website may not function properly as a result.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request restriction of processing of your information
To exercise these rights, please contact us using the information in Section 10.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Recon Reconstruction LLC
Email: alex@reconreconstruction.com
Phone: +1 205-294-5873
Website: https://www.reconreconstruction.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
